Service Terms and Conditions for Landscaping Soho

These Terms and Conditions set out the basis on which landscaping services in Soho are provided by us to you. They apply to all quotations, bookings, site visits, planned works, maintenance arrangements, and any additional services agreed in writing. By confirming a booking, accepting a quotation, or instructing us to begin work, you agree to be bound by these terms. Please read them carefully before any service is scheduled.

For the purposes of these terms, “we,” “us,” and “our” refer to the landscaping service provider, and “you” refers to the customer, client, property owner, occupier, or authorised representative arranging the work. These terms are designed to be fair and reasonable and to support a clear working relationship for landscaping in Soho and surrounding areas.

These terms apply whether the work involves garden maintenance, planting, turf installation, soft landscaping, hard landscaping, hedge care, seasonal clearance, or related services. Any special terms agreed in writing will apply alongside these Terms and Conditions, but if there is a conflict, the written special terms will take priority for that specific instruction.

1. Booking Process

A booking for landscaping Soho services may be made after an initial enquiry, consultation, or request for a quotation. Any quotation provided is an invitation to book and does not create a binding contract until it is accepted by both parties. A booking is only confirmed when we have received your acceptance of the quotation, a deposit where required, and any information reasonably needed to schedule the work.

Before confirming a service, we may request details about the site, access arrangements, measurements, utilities, boundaries, existing planting, and any restrictions that may affect the work. You must provide accurate and complete information. If any details change before the start date, you must tell us as soon as possible so we can reassess the scope, timing, and price if necessary.

We will use reasonable efforts to attend on the agreed date, but all timings are approximate unless expressly confirmed as fixed. Landscaping work may be affected by weather, delayed deliveries, access restrictions, health and safety concerns, or unforeseen site conditions. If a change is required, we will aim to offer an alternative date or adjusted schedule as soon as reasonably practicable.

2. Scope of Services and Customer Responsibilities

The work to be carried out will be described in the quotation, service schedule, work order, or written confirmation. If additional work is requested on-site or becomes necessary because of hidden issues, poor site conditions, or changes to the original requirements, we may charge extra. No extra work will be undertaken without your approval where approval is reasonably practical to obtain.

You are responsible for ensuring that we have safe access to the property and any relevant areas, including driveways, gardens, side passages, storage areas, and utilities if required for the service. You must also ensure that pets, children, valuables, and fragile items are kept clear of the work area. Where access is delayed or obstructed, we may charge a waiting fee or reschedule the appointment.

Unless agreed otherwise, you are responsible for obtaining any permissions, consents, or approvals required from landlords, managing agents, freeholders, neighbours, or local authorities before the work starts. We may refuse to proceed if we reasonably believe the work would breach a covenant, lease condition, planning restriction, or any other applicable requirement.

3. Payments and Pricing

Prices are set out in our quotation or service agreement and may be expressed as a fixed fee, day rate, hourly rate, or a combination of these. Unless stated otherwise, all prices are exclusive of VAT, which will be added where applicable. Estimates are based on the information available at the time and may be revised if the scope of work changes or site conditions differ from those described.

Payment terms will be confirmed in writing before work begins. For larger projects or recurring landscaping services in Soho, we may require a deposit or staged payments. Deposits are used to secure scheduling, materials, and labour allocation and may be non-refundable except where required by law or where we fail to provide the service in line with the contract.

Invoices are payable within the period stated on the invoice, usually immediately or within a specified number of days from issue. If payment is late, we reserve the right to charge statutory interest and fixed debt recovery costs where permitted by law. We may also suspend further work, withhold completion, or remove materials not yet installed until outstanding sums are paid in full.

4. Cancellations, Rescheduling, and Delays

You may cancel or reschedule a booking by giving us notice as soon as possible. If you cancel after materials have been ordered, labour has been allocated, or specialist subcontractors have been engaged, you may be charged for irrecoverable costs already incurred. For bespoke landscaping work, customised materials, or pre-arranged installations, cancellation charges may be higher because the work cannot be easily reallocated.

If you cancel with insufficient notice, fail to provide access, or are otherwise not ready for the agreed appointment, we may charge a cancellation fee or the full call-out fee. If we must cancel or postpone due to illness, equipment failure, severe weather, safety concerns, or circumstances outside our reasonable control, we will offer a new date where possible and will not be liable for indirect losses arising from the delay.

We are not responsible for delays caused by events beyond our control, including extreme weather, supply shortages, transport disruption, utility failures, strikes, or emergency restrictions. In such cases, our obligations will be suspended for the duration of the delay. If the delay becomes prolonged, either party may agree to vary the booking or terminate the affected part of the contract on fair terms.

5. Materials, Planting, and Variations

Where we supply plants, timber, aggregates, soil, turf, compost, or other materials, reasonable variations in colour, size, texture, and appearance may occur, especially with natural products. Such variations do not amount to a defect if the materials are broadly consistent with the specification. Seasonal availability may also affect the exact species or grade supplied, and we will inform you if an equivalent substitute is proposed.

Any proposed change to the original specification must be agreed in writing where practical. If you request a variation after the work has started, we may adjust the price and completion date accordingly. The same applies if hidden issues, such as poor drainage, compacted ground, damaged roots, old concrete, or unstable borders, make the original plan impractical or unsafe.

We will use reasonable skill and care in selecting and installing materials. However, living materials such as plants, turf, and shrubs are subject to natural variation and depend on aftercare, weather, soil conditions, and site management. Unless we have expressly agreed to provide an ongoing maintenance package, the long-term condition of living materials is affected by factors outside our control.

6. Liability and Limitations

We will carry out our services with reasonable skill and care and in accordance with applicable UK standards. If we fail to do so, our liability will be limited to the cost of remedying the affected part of the service or, where that is not reasonably possible, a proportionate refund reflecting the loss directly caused by our breach. We do not exclude liability where it would be unlawful to do so.

We are not liable for loss or damage caused by inaccurate information provided by you, hidden defects, pre-existing structural problems, poor ground conditions, defective drainage, underground services not disclosed to us, or failure to follow our aftercare advice. We are also not responsible for damage caused by third parties, adverse weather after completion, vandalism, pets, pests, or normal wear and tear.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be limited. Subject to that, we will not be liable for indirect, special, or consequential losses, including loss of profit, loss of enjoyment, or business interruption arising from the landscaping work or any delay in providing it.

7. Waste, Disposal, and Environmental Compliance

Waste generated during landscaping services, including green waste, soil, rubble, timber, packaging, and cuttings, will be handled in accordance with applicable waste regulations. We may remove waste from site if this has been agreed in the quotation or service order. Where waste removal is included, we will transport and dispose of it using lawful and appropriate channels.

You acknowledge that waste management must comply with UK environmental requirements, including the duty of care relating to waste transfer, segregation, storage, and disposal. If any waste is classed as hazardous, contaminated, or unusual, you must tell us before work begins. We may decline to remove certain materials, or we may charge additional fees for specialist handling, testing, or disposal where permitted.

Where you choose to retain waste on site, you are responsible for its lawful storage and final disposal. We are not responsible for waste left behind at your request or for any later misuse of materials by others. We also reserve the right to stop work if we discover materials, waste, or site conditions that create an environmental, health, or legal risk.

8. Access, Health and Safety, and Site Conditions

You must ensure that the site is reasonably safe and suitable for the agreed landscaping work. This includes notifying us of hidden hazards, service routes, unstable structures, contaminated ground, or restricted access points. If we identify an unsafe condition, we may pause or stop work until it is made safe, and any resulting delay may affect the price or completion date.

Our team may refuse to use equipment or proceed with a task if doing so would present a risk to health and safety. We may also require certain areas to be kept clear of obstruction before we begin and may make temporary adjustments to the site layout for safe working. These measures are intended to protect both property and people.

If our tools, machinery, or materials are damaged because of unsafe site conditions, hidden debris, or interference by others, you may be responsible for the reasonable cost of repair or replacement where you are at fault. We will always act reasonably and only seek recovery where the issue arises from circumstances within your control.

9. Complaints, Defects, and Remedial Work

If you believe there is a defect in the landscaping work, you must notify us within a reasonable time after discovery and allow us the opportunity to inspect the issue. We may request photographs, access to the site, and relevant information to assess whether the matter is due to our workmanship, materials, site conditions, or aftercare. This helps us deal with the matter fairly and efficiently.

Where a defect is attributable to our workmanship, we will decide whether to repair, replace, or provide a reasonable refund, depending on what is appropriate in the circumstances. We are not obliged to carry out remedial work where the issue arises from misuse, lack of maintenance, damage by third parties, or environmental conditions beyond our control.

Any claim relating to the services should be raised promptly. Allowing time to inspect and address concerns does not mean we accept liability. Our aim is to resolve issues in a practical and proportionate way, while protecting the quality and reliability of the service relationship.

10. Ownership, Risk, and Title

Risk in any materials supplied by us passes to you when they are delivered to site or installed, whichever is earlier, unless otherwise agreed. However, title to materials supplied by us remains with us until all amounts due for those materials and the associated labour have been paid in full. If payment is not made, we may be entitled to recover materials where lawful and practical to do so.

Where plants, hard landscaping features, or fittings are supplied and installed as part of a project, you are responsible for their care once the work is complete unless we have agreed an ongoing maintenance service. We recommend that any aftercare instructions are followed carefully, particularly during establishment periods, to support healthy growth and the durability of installed features.

11. Governing Law

These Terms and Conditions and any dispute or claim arising from them, their subject matter, or their formation are governed by the laws of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. This ensures a clear legal framework for all landscaping services provided under these terms.

If any part of these terms is found to be unlawful, unenforceable, or invalid, the remaining provisions will continue in full force. A failure or delay by either party in enforcing any right under these terms does not waive that right. These terms may be updated from time to time, but the version in force at the date of booking will apply to your contract unless a change is required by law.

By proceeding with a booking for landscaping Soho services, you confirm that you have read, understood, and agree to these Terms and Conditions. These provisions are intended to create a fair and professional framework for garden and landscape work, while allowing flexibility for practical site conditions, seasonal factors, and lawful business operations.